CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You will be offered a free 20-30 minute online/telephone call initial consultation. No therapy will be provided during the consultation.
The purpose of this initial consultation is to answer questions and assess the presenting issue(s). During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time.
Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions: Deposits will be discussed at the consultation. Payments or balance of, are to be made at the time of the in person session.
Online sessions: No deposit is required for online sessions, however payment for online sessions must be made at least 24 hours before the scheduled session start time. Where payment is not received 24 hours before your session, the session will be cancelled and may be offered to someone else. It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior.
Refunds
No refunds will be issued for cancellations within 48 hours of in-person sessions or online sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment Methods
Payment may be made online via E-transfer or PAYPALâ„¢. Payment for in-person sessions can also be made via cash, E-transfer or PAYPAL at your session. Cheques will not be accepted without prior agreement.
